Return Procedure


All products purchased at THE COMPANY will only be returned and reimbursed, provided that the Customer informs THE COMPANY of its intention to return the product(s) purchased within a maximum period of 14 calendar days from the date of delivery and the following conditions described below are met.

THE COMPANY will only accept returns that meet the following requirements:

The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.

The products can not have been used in such a way that its value is reduced or impaired.

The Client must return the product(s) by using the same box that the product was found in once the product was received to protect the product and ensure that the product arrives at THE COMPANY warehouse with the maximum possible guarantees.

A copy of the delivery note must be included in the package, where the returned products are also marked with the reason(s) for the returning the product.

In order to facilitate the return process to the Clients and to be able to follow it correctly, THE COMPANY allows only the return procedure established by THE COMPANY itself. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you requested, etc.), the amount of the refund will be refunded. If the reason is different (the products were served correctly but they are not to your liking), the cost of the return costs will be borne by the customer.

In order to proceed with a refund, you must inform us within 14 calendar days of your receipt by providing the following information:

Order number and date of receipt

Consumer and user name

Product or products to return

THE COMPANY will inform the customer of the address where the product should be sent.

The customer must send it through a courier company of his or her choice and the refund must be paid by the customer.

Inform the courier company used, date, and time of the return.

Upon arrival at our warehouse, the status of the products will be assessed. If it does not comply with the regulations established for returns and it is not correct, we have the right to pay a lower amount for the damaged product or products.

At the end of the product review process, the amount of money will be reimbursed through the same method that was used when making the initial payment or we will contact you to replace the faulty products.


By returning the products, the customer will receive a refund equivalent to the price of the returned product(s) minus the return service shipping fee.

The COMPANY will reimburse the Customer for the corresponding shipping costs if and only if the delivered product is defective or the wrong product requested on the web (differs from the image shown or is does not fit product description, etc)

Partial refunds and cancellations will result in partial reimbursements.

THE COMPANY will manage the return order under the same payment method within three days of receiving confirmation that the product has been returned to the warehouse. The application of the refund to the Client's account or card will depend on the card and the issuing entity. The maximum application period will be up to 30 days.