Terms of use

GENERAL CONDITIONS OF USE

 

Read the following conditions before using this web page. By accessing the Portal, you agree to respect the Terms and Conditions as well as the Conditions of Use found within the document. Using the web implies the full acceptance of the conditions. If you do not agree with these conditions, refrain from using the QUALITYEU.COM sites.

  

OBJECT AND GENERAL ASPECTS

These General Use Conditions regulate the USER’s use of the site www.QUALITYEU.com and (followed by “the Web Site”), from which SCANDIGITAL S.L.U (hereinafter The Company) with the CIF B99 270 357 and with domicile in Pol. Alcoz Alto, Nave 16, Cuarte de Huerva, is the holder of rights. Commerce registration data: Registro Mercantil de Zaragoza, Tomo 3756 - Folio 82 - Hoja Z-49642.

Throughout the Website, THE COMPANY provides information about its products and offers the possibility of its acquisition. Due to the content and purpose of the Website, people who want to benefit from their services must complete the registration form and be registered as a “customer.” The condition of Client implies the acceptance of the Terms and Conditions of Use published at the time the Website is accessed. 

In any case, there are pages of the Website accessible to individuals or legal persons that fail to register or initiate a product purchase (followed by "Users"). Accordingly, Users who access these parts of the Website agree to be subject to the terms and conditions set forth in these General Conditions of Use, to the extent that this may be applicable.

THE COMPANY wants to let its Clients and Users know that it is addressed exclusively to a public over 18 years of age and that both National and International shipments will be made.

CONTACT

For any kind of doubt, question or suggestion, you can send us your comments through the contact methods (telephone, mail and chat) indicated in the header and footer of the Website 

INFORMATION ABOUT THE PRODUCTS

 

The descriptions of the products displayed on the Website are made based on the information provided by the suppliers of QUALITYEU. The product information, photographs, videos, trade names, brands, and distinctive signs of any kind contained in the company serve as a guideline. When in doubt, contact us before making the purchase.

 

PRICES

All product pricing indicated on the website includes VAT and any other taxes that may apply to a specific product. Although prices include taxes, the prices do not include the expenses corresponding to the shipment of the products. If shipping expenses are applicable, the expenses are detailed separately and must be accepted by the Customer during the purchase process. Shipping expenses vary depending on the product, according to destination area, size, and other variables.

 

AVAILABILITY

THE COMPANY informs the Client that the number of available units is kept up-to-date with the goods stocked and the availability of our suppliers. In no case THE COMPANY will intentionally sell more units than you have or the provider has reserved.

THE COMPANY will do everything possible to please all its Customers in the orders for the products. However, sometimes, and due to causes that are difficult to control by THE COMPANY as human errors or incidents in the computer systems, it is possible that the quantity finally served by the supplier differs from the order made by THE COMPANY to satisfy the orders of the Clients.

In the event that the product is not available after the order has been asked for, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to the lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the client wants to return the delivered product, he must follow what listed in the Return section’s guideline.

 

PAID INSURANCE

The Customer must pay the amount corresponding to his order by one of the following paymente methods:

Payment by credit or debit card (Visa, Mastercard and / or other similar cards). Online payment by credit card is made through the security system "Secure Socket Layer", which encrypts your bank details when they are transmitted over the Internet guaranteeing

That the Customer communicates its data to the Banco Sabadell server center and not to any other destination attempting to pass itself off as such.

The transmitted data between the Client and the Banco Sabadell server center is encrypted and is therefore impossible for third parties to read or manipulate the data 

Payment by bank transfer. The Client must make the transfer to the account that will be indicated in a timely manner. Under the transference "concept", you must indicate the purchase code indicated once the purchase process has been finalized.

Paypal: You can make your payments with your Paypal account. This payment method allows a surcharge to compensate the high fees applied by Paypal. 

The customer promised to pay at the time he placed the order. The prices corresponding to the relevant shipping costs will be added to the initial price shown on the website for each of the products offered. In any case, the rooms are previously communicated to the client before formalizing the purchase itself

The ticket or proof of purchase corresponding to the purchase order is available and can be viewed on the website tonerecology.com in the section "My account", "My orders". 

In case of any undue or fraudulent charge on the card used for purchases, the Customer must notify THE COMPANY by email or phone, in the shortest possible time so that THE COMPANY can make the necessary arrangements.

 

FINALIZING THE ORDERS

Once the order has been finalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process by the Client, THE COMPANY will always send an email to the CLIENT confirming the details of the purchase made. Upon formalizing your order, the Customer is making an offer to purchase the products selected. We can, at our discretion, choose to accept or decline the offer.

  

ORDER CANCELLATION

THE COMPANY will accept order cancellations when they are requested before sending it. In this case, the refund of the payment will be processed, minus the bank charges for the return of the charge, if any. The contact information is contained in the header and footer of the Website.

DELIVERY TIME, PLACE, AND LOSS

I. PRODUCT DELIVERY

 THE COMPANY undertakes to deliver the product in perfect condition at the address indicated by the Customer in the order form. In order to optimize the delivery, we thank the Client for indicating an address in which the order can be delivered during normal business hours. For international shipments, please indicate as much data as possible; Full name, delivery address, usual working hours, zip code, mandatory telephone number for transportation.

THE COMPANY will not be responsible for the errors caused in the delivery when the delivery address entered by the Customer in the order form does not conform to the reality or has been omitted. 

THE COMPANY informs the Customer that it is possible that the same order is divided into several deliveries. 

 

II. DELIVERY TIME 

Shipments will be made through a courier company. The usual delivery period of THE COMPANY for products in stock usually ranges between 1 and 3 working days, from the confirmation of the shipment. For those products that by their nature require a longer delivery period will be indicated in the product file.

For international shipments, the delivery time usually ranges between 5 and 6 working days, from the confirmation of the shipment. For those special products due to their weight and size (products whose weight exceeds 50kgms), the shipments are and will be dispatched only on Wednesday and Friday of each week.

The indicated periods are average, and therefore an estimate. Therefore, they can vary due to logistical reasons or force majeure. In cases of delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of them.

Each delivery is considered completed from the moment in which the transport company puts the product at the disposal of the Customer, which is materialized through the control system used by the transport company.

Once the order leaves our warehouses, an e-mail will be sent notifying you that;

Your order has been accepted and is being sent.

Information to follow the tracking of your order with the courier service.

For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

III. DELIVERY DATA, MISSED DELIVERIES AND LOSSES

The delivery involves 2 delivery attempts in the address indicated by the Customer in the order form. If the client is also absent on the second attempt, the carrier will leave a voucher indicating how to proceed to pick up the order at their offices within a maximum period of 15 calendar days.

If after 15 calendar days the delivery has not been arranged, the order will be returned to our warehouses and the Customer will be responsible for the shipping and return costs to origin of the merchandise, as well as the possible associated management expenses.

If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks.

 

IV. DILIGENCE WHEN DELIVERING

The Customer must check the good condition of the package before the carrier that, on behalf of THE COMPANY, makes the delivery of the requested product, indicating on the delivery note any anomaly that could be detected on the packaging. If the packaging presents any anomaly, photos should be taken of it before opening the package. If, after reviewing the product, the Customer detects any incident such as blow, breakage, signs of having been opened or any damage caused by the shipment, the latter undertakes to notify THE COMPANY, within 24 hours from the delivery, providing photos of the anomalies in the packaging and in the product. 24 hours after delivery, incidents of this type will not be attended (only parts under warranty)

 

RETURN

I. RETURN PROCEDURE

All products purchased at THE COMPANY may be returned and reimbursed, provided that the Customer informs THE COMPANY of its intention to return the product/s purchased within a maximum period of 14 calendar days from the date of delivery and that the rest of the conditions established in this section are met.

THE COMPANY will only accept returns that meet the following requirements:

The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.

The products can not have been used in such a way that their value is reduced or impaired.

The shipment must be made using the same box in which it has been received to protect the product, so that the product arrives at the warehouse of THE COMPANY with the maximum possible guarantees.

A copy of the delivery note must be included in the package, where the returned products are also marked and the reason for the return.

In order to facilitate the return process to the Clients and to be able to follow it correctly, THE COMPANY establishes the only return procedure established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you requested, etc.), the amount  will be refunded. If the reason is different (the products were served correctly but they are not to your liking), the cost of the return costs will be paid by the customer. 

In order to proceed with a refund, you must inform us within 14 calendar days of your receipt by providing the following information: 

Order number and date of receipt 

Name of the consumer and user

Product or products to return 

THE COMPANY will inform the customer of the address to which the product should be sent. 

The customer must send it through a courier company of their choice and the refund must be paid by the customer.

Inform the courier company used, date and time of the return. 

Upon arrival at our warehouse, the status of the products will be assessed. If they do not comply with the regulations established for returns and their status is not correct, we have the right to pay a lower amount for the damaged product or products. 

At the end of reviewing the products, the amount will be reimbursed through the same channel with which the payment was made or we will contact you to replace the affected products.

II. REFUND TO THE CLIENT

 

 

 

The return of the products will result in a refund equal to the cost of the returned products minus the cost of the return service.

Only in the case that the delivered product is defective or incorrect that the one requested on the web (differs from the image shown, or has no relation to the description, etc), THE COMPANY will also reimburse the Customer for the corresponding shipping costs. 

Refunds and partial cancellations will result in partial refunds.

THE COMPANY will manage the return order under the same system that was used for payment within 3 days from the confirmation of arrival in the warehouse of the returned order. The application of the refund in the Client's account or card will depend on the card and the issuing entity. The maximum application period will be up to 30 days. 

GUARANTEE OF THE ACQUIRED PRODUCTS

THE COMPANY acts as a distributor of manufacturers that ensures that the products presented for sale at Qualityeu work properly and have no defects or hidden defects that could make them dangerous or unsuitable for normal use.

The contractual guarantee offered is usually granted by the manufacturer.

No Customer can request a wider warranty than the indicated therein. 

THE COMPANY will not be obliged to collect the damaged product and the Customer should contact the Manufacturer After-Sales Service. It is in this regard that THE COMPANY will carry out the actions aimed at providing Customers who so request the contact data of said service and will provide these with sufficient information for the presentation of the relevant claims 

The guarantee will lose its validity in the event of defects or deterioration caused by external factors, accidents, in particular, electrical accidents, wear, installation and use not in accordance with the manufacturer's instructions. 

Products modified or repaired by the Customer or any other person not authorized by the Manufacturer are excluded from the warranty. The guarantee will not be applicable to apparent defects and lack of conformity of the product, for which any claim must be made by the Client in question within 14 days after the delivery of the products. The warranty will not cover products damaged by improper use.

INTELLECTUAL AND INDUSTRIAL PROPERTY

THE COMPANY holds all rights to the content, design and source code of this website and, especially, including but not limited to the photographs, images, texts, logos, designs, trademarks, trade names and data that are include in the Web. 

Clients and Users are warned that such rights are protected by current Spanish and international legislation regarding intellectual and industrial property.

Likewise, and without prejudice to the foregoing, the content of this website is also considered to be a computer program, and therefore, all applicable Spanish and European Community regulations on the subject also apply.

It is expressly forbidden the total or partial reproduction of this website, or any of its contents, without the express written permission of THE COMPANY.

Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication and / or any other action that implies an infringement of the current Spanish regulations and / or internationalization in matters of intellectual and / or industrial property, as well as the use of the contents of the Web, if it is not with the prior express and written authorization of THE COMPANY.

THE COMPANY informs that it does not grant any license or implicit authorization on the rights of intellectual and / or industrial property or on any other right or property related, directly or indirectly, with the contents included in the Web.

Only the use of the contents of the web domain for information and service purposes is authorized, provided that the source is cited or referenced, and the user is solely responsible for the misuse of the same.

 ACCESS AND STAY ON THE WEB.

 OUR CONTENTS

The Clients and Users are fully responsible for their conduct, when accessing the information on the Web, while they are browsing it, as well as after they have accessed it.

As a consequence of the foregoing, Clients and Users are the solely responsible to THE COMPANY and third parties for:

Consequences may arise from any illegal intention against this document from any content on the web that is or is not developed by THE COMPANY or THE COMPANY’s name officially 

Furthermore, Consequences may arise from the misuse of content from the present document that harms or interferes with the interests or rights of the third parties involved, or that in any way may damage, disable, or impair the website or its service and prevent normal user enjoyment.

THE COMPANY has the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as denying access to the Website to Clients and Users who do wrong. Use of the contents and / or breach any of the conditions that appear in this document.

THE COMPANY informs that it does not guarantee:

 That the access to the Web and / or to the Web of link is uninterrupted or free of error.

That the content or software to which Clients and Users access through the Web or the linking Webs does not contain any error, computer virus or other elements in the contents that may produce alterations in their system or in electronic documents and files stored in your computer system or cause another type of damage.

The use of the information or content of this Web or link Webs that Clients and Users could make for their personal purposes.

The information contained in this web page must be considered by the Clients and Users as informative and guiding, both in relation to its purpose and its effects, which is why:

THE COMPANY does not guarantee the accuracy of the information contained in this Website and therefore does not assume any responsibility for the possible damages or inconveniences Users can obtain by using this website.

OUR RESPONSIBILITY

THE COMPANY does not assume any responsibility derived, including but not limited to:

The use that Clients or Users may make of the materials of this Website or link websites, whether prohibited or permitted, in violation of the intellectual and / or industrial property rights of the contents of the Website or third parties.

The possible damages and losses to the Clients or Users caused by the normal or abnormal functioning of the search tools, the organization or the location of the contents and / or access to the Web, in general, all the errors or problems that arise in the development or implementation of the technical elements that the web or a program provided to the User. 

From the contents in the pages to the accounts of the clients or Users accessed from the links included in the web, whether they are authorized or not.

Of the acts or omissions of third parties, regardless of whether these third parties could be linked to THE COMPANY by contractual means.

The COMPANY is not responsible for the actions that minors take on the website. Parents and legal guardians should exercise adequate control over the activity of their children by installing Internet controls preventing inappropriate content from displaying on the website and require the parents or legal guards permission for sending personal data.

Of the communications, comments or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the web and / or link websites, nor respond, therefore, of daily events and prejudices that suffer Customers or Individual and / or collective users as a result of these communications and dialogues.

If the opinions received violate the law, ethics or morality (abusive advertising, defamation, insults, comments out of context ...), THE COMPANY reserves the rights to reject or modify these opinions.

THE COMPANY is not responsible for the following cases:

Errors or delays when the Customer accesses the Website at the time of entering their information on the order form, the slowness or inability of reception by the recipients of the order confirmation or any anomaly that may arise when these incidents are caused by problems in the Internet, causes of unforeseeable circumstances or majerures forces and any other unforeseeable contingency beyond the good faith of THE COMPANY.

Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that the services of the website are not guaranteed to be constantly operative.

The errors or damages produced to the website by an inefficient use of the service and the bad faith of the Client.

The non-operability or problems in the email address provided by the Client to send the order confirmation.

In any case, THE COMPANY is committed to solve any problems that may arise and to offer all the necessary support to the Client to reach a quick and satisfactory solution of the incident. 

Likewise, THE COMPANY has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. THE COMPANY has the right to modify the conditions of promotions implementation, extend them by duly communicating it, or to proceed to the exclusion of any participant in the promotion in the event of detecting any anomaly, abuse or unethical behavior in its participation in them.